Social Care Charges - Privacy Notice
Our contact details
E-mail: support@socialcarecharges.co.uk
Date of issue: 1 May 2025
Review date: 1 May 2027
Who it applies to
This privacy notice applies to individuals whose personal data is processed by Social Care Charges. We are committed to protecting your personal data. Please be assured your information will only be used in line with data protection legislation, will be stored securely and will not be processed unless the requirements for lawful processing can be met.
The type of personal information we collect
To provide some of our services we may need to collect and process personal information provided to us by you, or provided to us by a third party on your behalf, with your prior consent. This information may include but is not limited to:
- your name and contact details (including postal address, email address and telephone number)
- your date of birth
- your National Insurance number
- contact details of people supporting you
- your financial information, such as bank details, sources of income and expenditure
- your care and support needs, including professional assessments and reports
- your communications with us, such as emails you send. These may relate to general enquiries, requests for support or guidance, and complaints or feedback about our activities, products and services.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To complete financial declaration forms on your behalf for Adult Social Care services
- To review financial assessments undertaken by your council
- To dispute the outcome of financial assessments with your council
- To challenge adult social care debts that your council say you must pay
With your prior consent, we may also receive personal information indirectly, from the following sources in the following scenarios:
- From individuals who are supporting you, from professionals and your local council, for one or more of the purposes outlined above
Under the UK General Data Protection Regulations (UK GDPR) the law requires a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:
- Performance of a contract when we provide you with services, or communicate with you about them.
- Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
With your prior consent, we may share this information with your council and or the people who are supporting you, for the purposes outlined above.
How we store your personal information
We keep your personal information for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you, and will then be securely destroyed.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at support@socialcarecharges.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at support@socialcarecharges.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
